FAQ

We love to ship our unique items to customers Worldwide. In many cases we will be the only one you will find willing to ship some of these product lines Internationally. A large percentage of our customers are in International locations such as Australia, Europe, Canada, the U.K and Japan. The only exception is that we do regret that at this time due to the high incidence of fraud activity we are not able to ship to the African Continent. Please note that customers are responsible for any customs duties / taxes imposed by their Government on incoming shipments. Taxes vary from Country to Country and are between you and your Government. We have no control over them. It should also be noted that in the U.K. the Royal Mail often calls the Customs Fees "required postage" - -it is not postage due but actually the customs fees.

2. I am an International customer - will you please lie and mark "gift" on the customs form so that I can avoid paying customs duty in my Country?

Sorry - we love our customers but we are a legitimate business and cannot be party to committing mail fraud. Our prices for the unique products we carry are very reasonable so even taking customs fees into consideration you are getting a good buy on a great item when you shop with us.

3. What types of payments do you accept?

From U.S. Customers we accept Visa, Mastercard, Paypal,Paypal Express, Google CheckOut, Money Orders and Personal Checks (shipment held for check to clear). Our Credit Card Processing System accepts Visa & Mastercard from many International Locations as long as the buyers credit card company is able to verify the billing address (for locations that the bank considers high risk credit cards cannot be accepted). We also accept Paypal, Paypal Express and Google Checkout from International customers along with International Money Orders payable in U.S. funds. International Customers often find Google Checkout to be the easiest way to make payment. If paying with Paypal please be sure to complete the payment at check out by following the link to Paypal to complete the payment.

4. How long will it take for my item to arrive?

We normally ship within two business days (often the next day) of receiving payment for merchandise. On rare occasions when we are out of town on a "buying trip" or at a Trade Show it may take a few days longer and your confirmation email would in those cases mention that.

Most items shipped within the United States ship via Priority Mail. A few very small items may ship by first class mail. Typically U.S. shipments arrive within just a few days.

Unless the more costly Express Mail Shipping option is chosen at check out most International shipments will ship by International First Class Mail.Please note that we cannot truly estimate International Shipping times. The U.S. Postal Service gets the package to the recipients country pretty quickly but once there it has to be cleared through security and customs before it is handed off to the Postal Service in that Country. Since we cannot control International Government Agencies we cannot promise a specific delivery time. We can say that most of our international customers do receive their items within 10 - 14 days. Occasionaly though it takes three weeks or more when International customs is running behind. We do insure all shipments. If you choose Express Mail shipping there is a good chance that you Government Agencies will process the delivery faster but we cannot guarantee that.

5. What if I want expedited shipping by Express Mail?

We do offer Express Mail, at a higher shipping fee as one of the shipping options at check out. Please note that Express Mail is Overnite (after the ship date) to some areas but is a 2 day (after ship date) delivery time to others. Orders that choose Express Mail will ship by that method the next morning. If shipping to an International location please keep in mind that even Express Mail shipments do have to pass through your governments Security and Customs Agencies whcih can effect the delivery time. Most International Government agencies do process Express Shipments faster than packages shipped by other methods but we still cannot control how long a foreign Government Agency takes to process an incoming shipment.

6. Do you offer combined shipping rates?

Yes we do. Shipping costs are mostly based upon product weight. Our check out system will calculate a combined shipping rate for you based upon the items in your cart. It will vary by type of item by as an example a mans button front shirt may ship for $5.95 within the United States - additional shirts of similar weight ordered at the same time would have a shipping charge of $1.50 each. For Canada that would typically be $9.00 for the first and then $2.50 for each additional shirt and for the rest of the world it would be $12.00 and $5.00. These figures are examples - our check out system will calculate the shipping rate for each order when you are ready to check out.

7. There is no "Add to Cart" button on the item I am interested in - what's up with that?

If you see the phrase "this item is available in limited quantities" and there is no Add To Cart Button on the page it means that we currently have only one left in that size and it is on hold for / allocated to an order that has not yet been paid for. When you see this please feel free to email us (DEPCLAR@AOL.COM) to check on the status. We may be able to free up the item or can do an actual physical inventory check to see if there may be an extra one in stock

8. I do not see the size I need in an item - can you get it?

Feel free to contact us if you see an item you like on the site but it is not listed in your size. Since we are licensed dealers of various product lines we can often get in a new shipment which includes additional sizes.

9. I see you carry a specific maker but do not see the exact pattern of shirt I am looking for from that manufacturer - can you get it?

As a retailer we try to choose the items from specific product lines that we think will most appeal to our customers - normally we do have access to a manufacturers entire product lines though and if there is a demand for a certain product we are happy to begin carrying it. Please feel free to contact us with your needs and requests.

10. I see that you are in Southern California - Do you have a retail store I can visit?

Yes we do. Our Retail Store, Perpetual Vogue is located in La Habra California. La Habra is on the border of Los Angeles and Orange Counties in Southern California. We are located at: Perpetual Vogue, 230 E. Whittier Blvd., La Habra CA. 90631. Phone (562) 691-6929.

11. I am not very internet savvy - can I place an order by phone?

While we hope that most of our customers will place their orders on the web site we can certainly take your information by telephone if you prefer. We have a small staff and are sometimes working in the warehouse so if you call and do not get an answer please leave a message and we will return your call. Our telephone business hours are Monday - Friday 9:00 a.m. - 5:00 p.m. West Coast Time. Our number is 562-691-6929.

12. If it does not fit can I return it?

We do accept most (not on underwear type items) items for exchange or return as per our return policy. Items must be returned in their same new condition with all tags attached and may be subject to a restocking fee. See our Return Policy Page for more details. There is a link to our Return Policy at the very bottom of this page.

13. Do you sell wholesale?

We are an internet retailer - not a wholesale source.

14. Do you participate in Link Exchanges?

We do participate in some relevant link exchanges. We like having link exchanges with Rock Bands, Nightclubs, Biker Clubs, Car Clubs etc to cross promote each other. If you have a relevant site please contact us to discuss a link exchange.