3. What types of payments do you accept?
From U.S. Customers we accept Visa, Mastercard, Discover, American Express, Paypal, Google CheckOut, Amazon Checkout, Money Orders and Personal Checks (shipment held for check to clear). International Customers in Canada, Australia, Western Europe and Japan may pay on our site by credit card. International Customers in other parts of the world should choose Paypal or Amazon checkout for making payment and can use their credit card on those sites. If paying with Paypal please be sure to complete the payment at check out by following the link to Paypal to complete the payment. Our web site's credit card processor does check IP addresses for security reasons at check out.
4. How long will it take for my item to arrive?
We normally ship within two business days (often the next day) of receiving payment for merchandise. On rare occasions when we are out of town on a "buying trip" or at a Trade Show it may take a few days longer and your confirmation email would in those cases mention that.
Most items shipped within the United States ship via Priority Mail. A few very small items may ship by first class mail. Typically U.S. shipments arrive within just a few days.
With the exception of some smaller order shipments to Canada we no longer offer First Class Mail Shipping. We made this change because International First Class Mail is very slow and cannot be tracked. We now ship most International Orders by dhl or Express Mail. Please click on the Blue Shipping Info link a the very top of any page on our site to see our shipping rates.Please note that the delivery times listed on our shipping chart are estimates only. The carrier gets the package to the recipients country quickly but once there it has to be cleared through customs before it is delivered. Since we cannot control International Government Agencies we cannot promise an exact delivery date. We can say that with dhl or Express Mail shipping most of our international customers do receive their items within 7 business days. Occasionally it does take longer when International customs is running behind. We do insure all shipments.
5. What if I am a U.S. customer and want expedited shipping by Express Mail?
We do offer Express Mail, at a higher shipping fee as one of the shipping options at check out. Please note that Express Mail is Overnite (after the ship date) to some areas in the United States but is a 2 day (after ship date) delivery time to others. Orders that choose Express Mail will ship by that method the next morning.
6. Do you offer combined shipping rates?
Our Shipping Costs are Fixed Rate based upon the dollar amount of the order. There are no per item charges - the total of the merchandise in your shopping cart determines your shipping costs. See our Shipping Info page for the chart with the shipping costs breakdown. U.S. orders of $200.00 or more receive FREE SHIPPING.
7. There is no Add to Cart button on the item I am interested in - what's up with that?
If you see the phrase:this item is available in limited quantities - and there is no Add To Cart Button on the page it means that we currently have only one left in that size and it is on hold for / allocated to an order that has not yet been paid for. When you see this please feel free to email us (Sales@TattooApparel.com) to check on the status or call us toll free in the U.S. (888) 458-7440. Our regular phone number is (562)691-6929. We may be able to free up the item or can do an actual physical inventory check to see if there may be one in our store.
8. I do not see the size I need in an item - can you get it?
Feel free to contact us if you see an item you like on the site but it is not listed in your size. Since we are licensed dealers of various product lines we can often get in a new shipment which includes additional sizes.
9. I see you carry a specific maker but do not see the exact pattern of shirt I am looking for from that manufacturer - can you get it?
As a retailer we try to choose the items from specific product lines that we think will most appeal to our customers - normally we do have access to a manufacturers entire product lines though and if there is a demand for a certain product we are happy to begin carrying it. Please feel free to contact us with your needs and requests.
10. I see that you are in Southern California - Do you have a retail store I can visit?
Yes we do. Our Retail Store, Perpetual Vogue is located in La Habra California. La Habra is on the border of Los Angeles and Orange Counties in Southern California. We are located at: Perpetual Vogue, 230 E. Whittier Blvd., La Habra CA. 90631. Phone (562) 691-6929.
11. I am not very internet savvy - can I place an order by phone?
While we hope that most of our customers will place their orders on the web site we can certainly take your information by telephone if you prefer. Sometimes our Customer Service staff assists in the warehouse so if you call and do not get an answer please leave a message and we will return your call shortly. Our telephone business hours are Tuesday - Saturday 11:00 a.m. - 6:00 p.m. West Coast Time. Our number is 562-691-6929 or toll free 888-458-7440.
12. If it does not fit can I return it?
We do accept most (not on underwear type items or custom order items) items for exchange or return as per our return policy. Items must be returned in their same new condition with all tags attached and may be subject to a restocking fee. See our Return Policy Page for more details. There is a link to our Return Policy at the very bottom of this page.
13. Do you sell wholesale?
We are an internet retailer - not a wholesale source. We can sometimes put together bulk order pricing for groups.
14. Do you participate in Link Exchanges?
